Simply add your chosen lighting products to the cart and proceed to checkout. You will receive an order confirmation email immediately after payment is completed. All prices are charged in Great British Pounds (£ GBP).

We accept all major debit and credit cards (Visa, Mastercard, American Express) as well as accelerated checkout options such as Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed through secure, encrypted gateways.

We process orders quickly, but if you contact us within 12 hours of placing your order at support@luminiq.shop, we will do our best to amend or cancel it before dispatch. Once an order has shipped, it can no longer be changed — but you can still return it within 30 days.

We sell and ship strictly within the United Kingdom. We do not currently offer international shipping outside of mainland UK addresses.

We charge a simple £7.00 flat rate on all orders, covering fully tracked courier delivery anywhere in the UK. Orders are processed within 1–2 business days, and transit takes 2–4 business days — so your order arrives within 3–6 business days in total.

As soon as your order ships, you will receive an email with your tracking number and a live tracking link. You can also visit our Track Your Order page and enter your tracking number there. Please allow up to 24 hours after dispatch for tracking to activate.

We offer a 30-day return window from the date you receive your item. Products must be unused, in original condition, and in their original packaging with all accessories (bulbs, cables, remotes, mounting hardware). See our Refund Policy page for full details.

Once your return arrives and passes inspection, your refund is approved and processed back to your original payment method. It takes exactly 7 business days for banking institutions to credit the funds to your account.

We're sorry — lighting products are fragile and very occasionally get damaged in transit. Contact us at support@luminiq.shop or call +44 7418 927517 within 48 hours of delivery with a photo of the damage, and we will arrange a replacement or a prepaid return at our expense.

Where a bulb is included, it is clearly stated on the product page. Many of our lamps use standard E14/E27 fittings so you can choose your preferred brightness and colour temperature. Integrated LED products never need bulb replacements.

Dimmability is listed on each product page. Products marked "dimmable" work with standard dimmer switches or include their own dimmer control. Using a non-dimmable bulb in a dimmable fixture may cause flickering.

Any product that connects to mains wiring should be installed by a qualified electrician in accordance with UK regulations. Plug-in products (table lamps, LED strips, night lights) need no installation — just plug in and enjoy.